Shipping and Returns Policy
The prices shown will be valid unless typographical error, in case of error we will proceed to refund the money and communicate to the customer, who will decide whether to return to make your purchase at the correct price.
*The shipping prices shown do not include any duties, customs, taxes, tariffs and brokerage fees that will be paid by the recipient at the corresponding destinations.
Shipping cost Spain and Portugal:
- Spain Peninsula: 5,90 Euros, free from 69 Euros of purchase.
- Balearic Islands: 9,50 Euros, free from 85 Euros of purchase.
- Canary Islands: 14,48 Euros, free from 100 Euros of purchase.
- Ceuta and Melilla: 9,50 Euros, free from 85 Euros of purchase.
· Portugal: 9,50 Euros, gratis a partir de 95 Euros de compra.
European and international orders: customs, duties, taxes and brokerage fees
· International orders may be subject to import duties, customs duties, value-added taxes (VAT), etc.
· These expenses NO are included in the shipping costs you pay when you place your order with us. These costs are the responsibility of the customer and will be charged at the time of delivery of your order.
· Consolacion Egea cannot provide information on these rates. Please contact your customs office for detailed information.
· If you refuse a package at customs or when you receive it without having paid customs, customs may destroy it or return it to us (we have no control over this). If they destroy it, you will not be entitled to any refund. If it is returned to us, we will only refund the cost of the product(s) if the product is not damaged. We will not refund the cost of shipping the product even if it is returned to our facilities, in the event that customs or the shipping agency charges us some kind of extra service this cost will be deducted from the customer's refund.
For more information you can consult how much does my shipment cost?
Payment methods
The following payment methods are available: Visa, Mastercard, Paypal, Paypal Pay Later, Klarna, Google Pay, Apple Pay and Bank Transfer.
When placing your order you will be able to choose the option you prefer.
Payment with Visa, MasterCard or American Express credit/debit card is a simple, fast and secure way to buy online. There is no additional cost.
When you place an order online, your personal and bank details are protected by SSL protocols.
To pay for PayPal you have to open an account with them, it is a secure way to pay online without having to give your credit card details ->. https://www.paypal.com, this option has a commission of 3.4% +0.35 €.
If you prefer, you can choose the Bank Transfer method. Once you have made the transfer payment, please send us a photo of the receipt so that we can process your order as soon as possible.
Delivery times
The estimated delivery time of the products will vary from 4 to 15 working days (Monday-Friday) and may exceed from 15 days to a month or more depending on the stock, restocking or products in manufacture of the warehouse of the chosen brand. In case of doubt with a product in stock or manufacturing contact us. Once it leaves our facilities, from your account or email, you will be able to track your order.The estimated delivery date also appears in the shopping cart, as well as in the confirmation email for products that are not in production or in stock.
Withdrawal
The customer has fourteen calendar days from the day of receipt of the order to voluntarily withdraw from your purchase except in bridal garments brands Ivette Bridal, Teres, Ysabel Mora and Selmark in which case you will have 7 calendar days from the day of receipt. In case the consumer and user wants to cancel the purchase of the product or service contracting, you will have to contact the seller by phone or WhatsApp: +34-648-566-203, email: info@consolacionegea.com or through its contact form to communicate your decision to the seller or service provider.
The purchase must be returned with all its products. In any case, for hygienic reasons, the products to be returned must be in perfect condition, unused, in their original packaging and seal and with all their accessories. Please consult the products that cannot be returned.
The following types of returns are available to the customer:
Partial refund of the order or product exchange (Only for Spain)
The first partial return of the order is free of charge, is free of charge. But what is it? If you have bought several things and you keep or exchange at least one. The second and subsequent changes will cost 10 Euros for handling and transportation..
Full refund of the order (Only for Spain)
If you prefer to return everything, no problem. you have two options or send it by the agency of your choice to the address we provide you paying the shipping to our facilities or contact us at and we take care of everything. If we take care of everything, the management and transport costs will be discounted at the time of making the return of the money on the amount of the garments with a cost of 5 Euros. The shipping costs of your initial order would not be refunded as it is an external service successfully performed. If you have previously enjoyed a free exchange, the total refund will have a cost of 10 Euros for management and transport.
For the Canary Islands, Balearic Islands, Portugal and Andorra it works differently.. Send us your return by the courier service of your choice and as soon as we receive it, we will refund your money in full since you have paid the shipping costs. The shipping costs of your initial order would not be refunded as it is an external service successfully performed.
For exchanges in the rest of Europe and all other shipping areas, send us your return by the courier of your choice and as soon as we receive itWe will refund your money in full since you have paid the shipping costs. The shipping costs of your initial order would not be refunded since it is an external service successfully performed.
In case of payment by PayPal, in case of return, change of opinion or out-of-stock items, the commission of 3,4% + 0,35€ fixed will not be refunded as it is a fee charged by PayPal and not by us.
We will not accept in any case shipments with postage due or with any kind of cost to us.
The customer will be responsible for the product and its packaging to arrive in perfect condition, being necessary to pack the items properly, in order to avoid possible deterioration during transport.
Once we receive the return package, we will check its condition and as soon as we verify that the returned items, as well as any accessories, samples, promotional gifts and documentation, are complete and in perfect condition, we will send the customer an email notifying him/her of the approval or rejection of the refund.
The refund of all payments received for the purchase, excluding delivery costs and the costs of handling and transportation of the return (full refund) will be made within 14 calendar days after the withdrawal. The refund will be processed through the same means of payment used by the customer for the initial transaction. We reserve the right to withhold the refund until we have received the products or until the customer has provided proof of the return of the products, depending on which condition is met first. We will not issue a refund if the product has been used.
Return and exchange policy
To request an exchange or return of a product, the customer must contact customer service within 14 calendar days (counting from the day the order is received) by the following means:
Phone or WhatsApp : +34-648-566-203
E-mail: info@consolacionegea.com
Or through the contact form
In the case of Ivette Bridal, Teres, Ysabel Mora and Selmark bridal garments, the exchange or return period will be 7 calendar days (counting from the same day the order is received).
In no case will exchanges and/or returns be accepted without prior contact by the means mentioned above.
For health and hygiene reasons we will not accept products that have been unsealed, stained or used after delivery, so they must be in perfect condition and in the same condition in which they were received. Below are the products that cannot be exchanged or returned, as well as the exchange or return of bottoms, bikini bottoms or swimsuits.
No exchange or refund is allowed:
Lingerie accessories
Bra extenders and clasps, cross strap adapters, lingerie hangers, nursing pads.
Bridal accessories
Bra extenders and clasps, cross strap adapters, garters, bridal slippers, stockings or pantyhose, bridal pikis.
Silicone cups/bras
Basic seamless bottoms (panties, girdles...).
Socks, stockings or pantyhose.
Bridal garters and garter belts.
* All products that cannot be exchanged or returned are specified below the item description.
The briefs will have to be returned in the same condition as they were sent with the plastic navette as the seal will be removed.
For bikini briefs or swimsuits, they must have their original hygiene seal in perfect condition.
In the case of changes during the sales period, the discount that was in effect in the first order will always be applied, and you will not be able to benefit from a higher discount than the one offered in the order.
In the event that the customer receives a wrong product or in poor condition, or in case of loss or damage of products by the carrier, the customer may request a refund and / or replacement within 7 days of delivery. In such a case and provided that it is in Spain we undertake to assume the costs of return shipping, we will take care of collecting the defective product and / or replace the missing product for another identical product at no additional cost to the customer.
In case of total returns of the order (Only for Spain)
If you prefer to return everything, no problem you have two options or send it by the agency of your choice to the address we provide you paying the shipping to our facilities or contact us and we will take care of everything. If we take care of everything, the handling and shipping costs will be deducted at the time of making the return of the money on the amount of the garments with a cost of 5 Euros. The shipping costs of your initial order would not be refunded as it is an external service successfully performed. If you have previously enjoyed a free exchange, the total refund will have a cost of 10 Euros for management and transport.
Partial return of the order or product exchange:.
the first partial return of the order is free of charge, is free of charge. But what is it? If you have bought several things and you keep or exchange at least one. The second and subsequent changes will cost 10 Euros for handling and transportation..
For exchanges in the rest of Europe and all other shipping areas, send us your return by the courier of your choice and as soon as we receive itWe will refund your money in full since you have paid the shipping costs. The shipping costs of your initial order would not be refunded since it is an external service successfully performed.
In case of payment by PayPal, in case of return, change of opinion or out-of-stock items, the commission of 3,4% + 0,35€ fixed will not be refunded as it is a fee charged by PayPal and not by us.
We will not accept in any case shipments with postage due or with any kind of cost to us.
In the event that the product to be exchanged has a higher price than the one previously purchased, the customer must pay the difference in value. If, on the other hand, the new product has a lower price than the one previously purchased, the difference in the amount will not be refunded in cash, but in the form of a gift voucher to be used in the next purchase.
The customer must indicate the order number and we will tell you exactly all the steps to follow. We also inform you that we will not accept changes or returns that have not been previously communicated through the indicated channels.
To manage any type of return or exchange of products purchased on consolacionegea.com the customer must contact our Customer Service via email: info@consolacionegea.com or by phone or WhatsApp +34-648-566-203, whose business hours are : Monday to Friday from 9.30 a.m. to 2 p.m. (Spain, Europe) and opening hours by Email, Whatsapp and Telegram. : Monday to Sunday from 10:00 to 20:00 (Spanish time, Europe).
Cancellations
The customer may cancel the order without any charge and without providing any reason, and should contact customer service as soon as possible by phone or whatsapp: +34-648-566-203, or through the following email address: info@consolacionegea.com.
The customer may cancel the order without any charge and without providing any reason, and should contact customer service as soon as possible by phone or whatsapp: +34-648-566-203, or through the following email address:
Data protection
The information or personal data you provide will be treated in accordance with the provisions of the Privacy Policy. By using this website you consent to the processing of such information and data and declare that all information or data you provide is true and corresponds to reality.
Modifications
The OWNER reserves the right to make, without prior notice, the modifications it deems appropriate on the Web, being able to change, delete or add both the contents and services provided through the same, as well as the way in which they are presented or located.
Although the OWNER will make its best efforts to keep the information contained in the Web updated and free of errors, but does not offer any guarantee regarding its accuracy and up-to-dateness. Neither is it guaranteed to obtain any specific result or purpose, so that access and use of the Web is the sole responsibility of users and customers.
Legal Actions
The OWNER will pursue the breach of these Terms of Use, as well as any improper use of the Web or its contents, infringements of the rights that correspond to it or its licensors, especially those of Intellectual and Industrial Property, exercising all actions, civil and criminal, which may correspond to it by law.
