Frequently Asked Questions

Q: Which transport companies do you work with?

Actualmente trabajamos con varias empresas de transportes como Correos, Correos Express, Tipsa, DHL y UPS.

Q: What advantages do I have as a customer?

Descuento del 5% permanente en todos nuestros productos con precios plenos o rebajados (aplicado directamente al finalizar todas tus compras una vez estés registrado). Descuento del 5% adicional mediante un cupón por tu cumpleaños. Válido para cualquier producto a precio pleno o rebajado y acumulable a tu descuento permanente de cliente (validez del cupón 30 días). Mas información en https://consolacionegea.com/ventajas-para-nuestros-clientes/

Q: When will the shipping be free?

Lo portes serán gratis a partir de: 69 Euros en Península y Andorra 85 Euros en Islas Baleares, Ceuta, Melilla y Portugal 100 Euros en las Islas Canarias

Q: How do I know what size to order?

Es muy fácil, lo único que tienes que hacer es entrar en calcula tu talla de lencería, nuestra tabla de tallas te ayudara a averiguarla. Si no estás conforme o tienes dudas con tu talla siempre podrás ver nuestra guía de equivalencias de tallas. Así acertarás seguro. Si necesitas consejo o asesoramiento contáctanos, estaremos encantadas de ayudarte.

Q: I have changed my mind and no longer want my order, can I cancel and/or return it?

¡Claro! Si aún no lo hemos enviado, tendrás que avisarnos lo antes posible, cancelaremos el pedido y te devolveremos el dinero en el método que usaras para pagar. Si ya lo hemos enviado tendrás que solicitar la devolución tienes dos opciones o enviarlo por la agencia que tú quieras a la dirección que te proporcionemos pagando tú el envío hasta nuestras instalaciones o contáctanos y nosotras nos encargamos de todo. Si nosotras nos encargamos de todo, los gastos de gestión y transporte se descontarán en el momento de hacer la devolución del dinero sobre el importe de las prendas con un coste de 5 Euros. Los gastos de envío de tu pedido inicial no se devolverían ya que es un servicio externo realizado con éxito. Si has disfrutado previamente de un cambio gratuito, la devolución total tendrá un coste de 10Euros en concepto de gestión y transporte. Para las Islas Canarias, Islas Baleares, Portugal y Andorra funciona distinto. Envíanos tu devolución mediante el servicio de mensajería que prefieras y en cuanto lo recibamos, te devolveremos el dinero íntegramente ya que has tú has corrido con los gastos de envío. Los gastos de envío de tu pedido inicial no se devolverían ya que es un servicio externo realizado con éxito. Para cambios en el resto de Europa y el resto de zonas de envió, envíanos tu devolución mediante la mensajería que prefieras y en cuanto lo recibamos, te devolveremos el dinero íntegramente ya que tú has corrido con los gastos de envío. Los gastos de envío de tu pedido inicial no se devolverían ya que es un servicio externo realizado con éxito. No se aceptarán en ningún caso envíos a portes debidos.

Q: Are there any items that cannot be returned?

Por razones de protección sanitaria o higiénica existen productos que no pueden devolverse si se ha retirado o roto el precinto tras la entrega. Por razones de higiene, le pedimos no retirar o romper el precinto de los artículos que se enumeran a continuación. Las braguitas tendrán que ser devueltas en las mismas condiciones que se enviaron con el navette de plástico puesto que la sella Para las braguitas de bikinis o bañadores deberán tener su precinto de higiene original en perfectas condiciones. No se admitirán cambios ni devoluciones de: – Accesorios de lencería: alargadores y corchetes de sujetador, adaptadores para cruzar los tirantes, perchas de lencería, discos de lactancia. – Complementos de novia: alargadores y corchetes de sujetador, adaptadores para cruzar los tirantes, ligas, zapatillas de novia, medias o panties, pikis de novia. – Copas/sujetadores de silicona. – Partes de abajo básicas sin costuras (braguitas, fajas...). – Calcetines, medias o panties. – Ligas y ligueros de novia. * Todos los productos que no admiten cambio ni devolución aparece especificado debajo de la descripción del artículo.

Q: How do I pay?

Disponemos de las siguientes formas de pago: Tarjeta de crédito/débito, Bizum, PayPal, Transferencia bancaria, Klarna, Apple pay, Google pay.

Q: How long will it take for my order to arrive?

Nuestro tiempo estimado de envío es de 3 a 10 días hábiles (Lunes-Viernes). Una vez sale de nuestras instalaciones, desde tu cuenta o email, podrás ver el seguimiento del pedido. En algunos casos por falta de stock en almacén, reposición o productos en fabricación podría demorarse desde 15 días hasta un mes, igualmente una vez que el pedido se procese siempre estarás informada.

Q: Can I buy if I am outside Spain?

¡Por supuesto! Enviamos a todo el mundo. Puedes consultar aquí los costes de envío.

Question 1

Is the payment secure?

Answer

Shopping with us is totally secure, our entire site is encrypted with HTTPS so that your data is always safe. We use payment gateways, so you will never give us your credit card details.
Que compres con seguridad es siempre nuestra preocupación, por eso estamos vigilando que la seguridad de nuestro sitio sea excelente.

Question 2

How do I pay?

Answer

The following payment methods are available: Credit/debit card, PayPal, Bank transfer, Klarna, Apple pay and Google pay.

Question 3

What advantages do I have as a customer?

Answer

Discount of 5% permanent on all our products with full or discounted prices (applied directly at the end of all your purchases once you are registered).
Discount of 5% additional coupon for your birthday. Valid for any product at full price or discounted price and can be accumulated to your permanent customer discount (validity of the coupon 30 days).

More information at https://consolacionegea.com/ventajas-para-nuestros-clientes/

Question 4

When will the shipping be free?

Answer

Free delivery from:

69 Euros in Spain Peninsula
95 Euros in Balearic Islands, Ceuta, Melilla and Portugal
100 Euros in the Canary Islands

For the rest of the countries please consult the tables of How much does my shipment cost?

Question 5

Are shipments insured?

Answer

All our shipments are insured for the amount of the order so we make sure that in case of loss or theft your order can be reshipped, once we are assured by the shipping company of the loss of your package.

Question 6

Which transport companies do you work with?

Answer

We currently work with several carriers such as Correos, Correos Express, GLS, DHL and UPS.

Question 7

How do I know what size to order?

Answer

It's very easy, the only thing you have to do is to log in to calculate your lingerie sizeour size chart will help you to find it out. If you are not satisfied or have doubts about your size, you can always check out our size equivalence guide. This way you will be sure to get it right.

If you need advice or counseling contact us at, we will be happy to help you.

Question 8

I choose size and it appears as ¨Available for booking¨, what does it mean?

Answer

Once you choose size and color in the product, it may appear ¨Available for reservation¨. There can be two reasons:

If it is indicated that the selected size is in production, it means that at that moment that size is in production and the garment will be sent once the replacement comes out.
In the Naturana, Cotonella, Teres and Ivette Bridal brands, the order is placed as a reservation since they are factory ordered. In a couple of weeks / three, you would receive your order. There are occasions when it is received earlier.

This option is available to all our customers and more in those cases that want to take advantage of a promotion or sales that are available at that time, or sizes and models difficult to find, so you get on a waiting list with priority to send the product as soon as it becomes available.

Our advisors will keep you informed of the status of your order at all times so that you are always up to date with any news about your order.

Question 9

I have changed my mind and no longer want my order, can I cancel and/or return it?

Answer

Of course! If we haven't shipped it yet, you'll have to let us know as soon as possible, we'll cancel the order and refund your money in the method you used to pay.
If we have already sent it to you, you will have to request a return. you have two options or send it by the agency of your choice to the address we provide you, paying the shipping cost to our facilities or contact us at and we take care of everything. If we take care of everything, the management and transport costs will be discounted at the time of making the return of the money on the amount of the garments with a cost of 5 Euros. The shipping costs of your initial order would not be refunded as it is an external service successfully performed. If you have previously enjoyed a free exchange, the total refund will have a cost of 10Euros for management and transport (Only valid for Spain).

For the Canary Islands, Balearic Islands, Portugal and Andorra it works differently. Send us your return using the courier service of your choice and as soon as we receive it, we will refund your money in full since you have paid the shipping costs. The shipping costs of your initial order would not be refunded as it is an external service successfully performed.

For exchanges in the rest of Europe and all other shipping areas, please send us your return by the courier of your choice and as soon as we receive itWe will refund your money in full since you have paid the shipping costs. The shipping costs of your initial order would not be refunded since it is an external service successfully performed.

We will not accept in any case shipments with postage due or with any kind of charge to us.

Question 10

Are there any items that cannot be returned?

Answer

For sanitary or hygienic protection reasons, there are products that cannot be returned if the seal has been removed or broken after delivery.
For hygienic reasons, we ask you not to remove or break the seal on the items listed below.

The briefs will have to be returned in the same condition as they were sent with the plastic navette as the seal will be removed.
For bikini briefs or swimsuits, they must have their original hygiene seal in perfect condition.

No returns or exchanges will be accepted for:

- Lingerie accessories: bra extensions and bra hooks, cross strap adapters, lingerie hangers, nursing pads.

- Bridal accessories: bra extensions and bra hooks, adapters to cross the straps, garters, bridal slippers, stockings or panties, bridal pikis.

- Silicone cups/holders.

- Basic seamless bottoms (panties, girdles...).

- Socks, stockings or pantyhose.

- Bridal garters and garter belts.

* All products that do not allow exchange or return is specified below the item description.

Question 11

How long will it take for my order to arrive?

Answer

Our estimated shipping time is 4 to 15 business days (Monday-Friday). Once it leaves our facilities, from your account or email, you will be able to see the tracking of the order. In some cases due to lack of stock in warehouse, restocking or products in production could be delayed from 15 days to a month, also once the order is processed you will always be informed.

The estimated delivery time will appear in the shopping cart, on the checkout page and in your confirmation email.

Question 12

Can I buy if I am outside Spain?

Answer

Of course! We ship worldwide. You can consult here are the shipping costs.