Shipping and returns policy
The prices shown will be valid unless typographical error, in case of error we will proceed to refund the money and will communicate to the customer, who will decide whether to return to make your purchase at the correct price.
*The shipping prices shown do not include any duties, customs, taxes, tariffs and brokerage fees which will be paid by the recipient at the corresponding destinations.
Shipping costs for Spain and Portugal:
- Spain Peninsula: 5,90 Euros, free from 69 Euros purchase.
- Balearic Islands: 9,50 Euros, free from 85 Euros of purchase.
- Canary Islands: 14,48 Euros, free from 100 Euros purchase.
- Ceuta and Melilla: 9,50 Euros, free from 85 Euros of purchase.
- Portugal: 9,50 Euros, free from 95 Euros purchase.
European and international orders: customs, duties, taxes and brokerage fees
· International orders may be subject to import duties, customs duties, value added tax (VAT), etc.
· These expenses NO are included in the shipping costs you pay when you place your order with us. These costs are the responsibility of the customer and will be charged at the time of delivery of your order.
· Consolacion Egea cannot provide information on these rates. Please contact your customs office for detailed information.
· If you refuse a parcel at customs or when you receive it without having paid customs, customs may destroy it or return it to us (we have no control over this). If they destroy it, you will not be entitled to any refund. If it is returned to us, we will only refund the cost of the product(s) if the product is not damaged. We will not refund the cost of shipping the product even if it is returned to us at our premises, in the event that customs or the shipping agency charges us for any extra service this cost will be deducted from the customer's refund.
For more information you can consult how much does my shipment cost?
Methods of payment
The following payment methods are available: Visa, Mastercard, Paypal, Paypal Pay Later, Klarna, Google Pay, Apple Pay and Bank Transfer.
When you place your order you can choose the option you like best.
Payment with Visa, MasterCard or American Express credit/debit card is a simple, fast and secure way to shop online. There is no additional cost.
When you place an order online, your personal and bank details are protected by SSL protocols.
To pay for PayPal you have to open an account with them, it's a secure way to pay online without having to give your credit card details -> https://www.paypal.com, this option has a fee of 3.4% + 0.35 €.
If you prefer, you can choose the Bank Transfer method. Once the transfer payment has been made, please send us a photo of the receipt so that we can process your order as quickly as possible.
Delivery deadlines
The estimated delivery time of the products will vary from 4 to 15 working days (Monday-Friday) and may exceed from 15 days to a month or more depending on the stock, restocking or products in production of the warehouse of the chosen brand. If you have any doubts about a product in stock or in production, please contact us. Once it leaves our facilities, from your account or email, you will be able to track your order.The estimated delivery date also appears in the shopping cart, as well as in the confirmation email for products that are not in production or in stock.
Withdrawal
The customer has fourteen calendar days from the day of receipt of the order to voluntarily withdraw from the purchase, except for bridal garments of the brands Ivette Bridal, Teres, Ysabel Mora and Selmark, in which case the customer will have 7 calendar days from the day of receipt. In the event that the consumer and user wishes to withdraw from the purchase of the product or contracting of the service, he/she will have to contact the seller by telephone or WhatsApp: +34-648-566-203, email: info@consolacionegea.com or through the contact form to communicate his/her decision to the seller or service provider.
The purchase must be returned with all its products. In any case, for reasons of hygiene, the products to be returned must be in perfect condition, unused, in their original packaging and seal and with all their accessories. Please consult the products that cannot be returned.
The following types of returns are available to the customer:
Partial refund of the order or product exchange (Only for Spain)
The first partial return of the order is free of charge, is free of charge. But what is it? If you have bought several things and you keep or exchange at least one of them. The second and subsequent changes will cost 10 Euros for handling and transport..
Full refund of the order (Only for Spain)
If you prefer to return everything, no problem. you have two options or you can send it by the agency of your choice to the address we provide you paying the shipping to our facilities or contact us and we take care of everything. If we take care of everything, the management and transport costs will be discounted at the time of making the return of the money on the amount of the garments with a cost of 5 Euros. The shipping costs of your initial order will not be refunded as it is an external service successfully carried out. If you have previously enjoyed a free exchange, the total refund will have a cost of 10 Euros in concept of management and transport.
For the Canary Islands, Balearic Islands, Portugal and Andorra it works differently.. Send us your return by the courier service of your choice and as soon as we receive it, we will refund your money in full as you have paid the shipping costs. The shipping costs of your initial order will not be refunded as it is an external service successfully completed.
For exchanges in the rest of Europe and all other shipping areas, please send us your return by your preferred courier and as soon as we receive it, we will send it back to you.We will refund your money in full as you have already paid the shipping costs. The shipping costs of your initial order will not be refunded as it is an external service successfully completed.
In the case of payment by PayPal, in case of return, change of opinion or out-of-stock item, the commission of 3,4% + 0,35 € fixed will not be refunded as it is a fee charged by PayPal and not by us.
We will not accept in any case shipments with postage due or with any kind of cost to us.
The customer shall be responsible for ensuring that both the product and its packaging arrive in perfect condition, being necessary to pack the items properly, in order to avoid possible deterioration during transport.
Once we receive the return package, we will check its condition and as soon as we verify that the returned items, as well as any accessories, samples, promotional gifts and documentation, are complete and in perfect condition, we will send the customer an email notifying them of the approval or rejection of their refund.
The refund of all payments received for the purchase, excluding delivery costs and the costs of handling and transport of the return (full refund) will be made within 14 calendar days after the withdrawal. The refund will be processed through the same means of payment used by the customer for the initial transaction. We reserve the right to withhold the refund until we have received the goods back or until the customer has provided proof of the return of the goods, whichever condition is met first. We will not refund if the product has been used.
Return and exchange policy
To request an exchange or return of a product, the customer must contact customer service within 14 calendar days (counting from the day the order is received) in the following ways:
Phone or WhatsApp : +34-648-566-203
E-mail: info@consolacionegea.com
Or through the contact form
In the case of Ivette Bridal, Teres, Ysabel Mora and Selmark bridal garments, the exchange or return period will be 7 calendar days (counting from the same day the order is received).
In no case will exchanges and/or returns be accepted without prior contact by the means mentioned above.
For health and hygiene reasons, products that have been unsealed, stained or used after delivery will not be accepted, so they must be in perfect condition and in the same condition in which they were received. Below are the products that cannot be exchanged or returned, as well as the exchange or return of bottoms, bikini bottoms or swimming costumes.
No exchange or refund is allowed:
Lingerie accessories
Bra extensions and bra hooks, cross strap adapters, lingerie hangers, nursing pads.
Bridal accessories
Bra extensions and bra hooks, cross strap adapters, garters, bridal slippers, stockings or pantyhose, bridal pikis.
Silicone cups/bras
Basic seamless bottoms (briefs, girdles...).
Socks, stockings or tights.
Bridal garters and garter belts.
* All non-returnable and non-exchangeable products are specified below the item description.
The briefs will have to be returned in the same condition as they were sent with the plastic navette as the seal will be removed.
For bikini briefs or swimming costumes, they must have their original hygiene seal in perfect condition.
In the case of changes during the sales period, the discount that was in force in the first order will always be applied, not being able to benefit from a higher discount than the one offered in the order.
In the event that the customer receives the wrong product or a product in poor condition, or in the event of loss or damage to the product by the transport company, the customer may request its return and/or replacement within 7 days of delivery. In this case and provided that it is in Spain, we undertake to assume the return shipping costs, we will collect the defective product and/or replace the missing product with another identical product at no additional cost to the customer.
In case of total returns of the order (Only for Spain)
If you prefer to return everything, no problem, you have two options or send it by the agency of your choice to the address we provide you paying the shipping to our facilities or contact us and we will take care of everything. If we take care of everything, the handling and transport costs will be discounted at the time of making the return of the money on the amount of the garments with a cost of 5 Euros. The shipping costs of your initial order will not be refunded as it is an external service successfully carried out. If you have previously enjoyed a free exchange, the total refund will have a cost of 10 Euros for management and transport.
Partial return of the order or product exchange (Only for Spain):
The first partial return of the order is free of charge, is free of charge. But what is it? If you have bought several things and you keep or exchange at least one of them. The second and subsequent changes will cost 10 Euros for handling and transport..
For exchanges in the rest of Europe and all other shipping areas, please send us your return by your preferred courier and as soon as we receive it, we will send it back to you.We will refund your money in full as you have already paid the shipping costs. The shipping costs of your initial order will not be refunded as it is an external service successfully completed.
In the case of payment by PayPal, in case of return, change of opinion or out-of-stock item, the commission of 3,4% + 0,35 € fixed will not be refunded as it is a fee charged by PayPal and not by us.
We will not accept in any case shipments with postage due or with any kind of cost to us.
In the event that the product to be exchanged has a higher price than the one previously purchased, the customer must pay the difference in value. If, on the other hand, the new product has a lower price than the previously purchased one, the difference in value will not be refunded in cash, but in the form of a gift voucher to be used on the next purchase.
The customer must indicate the order number and we will tell you exactly all the steps to follow. We also inform you that we will not accept changes or returns that have not been previously communicated through the indicated channels.
To manage any type of return or exchange of products purchased on consolacionegea.com the customer must contact our Customer Service via email: info@consolacionegea.com or by telephone or WhatsApp +34-648-566-203, whose opening hours are : Monday to Friday from 9.30h to 14h (Spanish time) and opening hours by Email, Whatsapp and Telegram. : Monday to Sunday from 10:00 to 20:00 (Spanish time).
Cancellations
The customer may cancel the order without any charge and without giving any reason, and should contact customer service as soon as possible by telephone or whatsapp: +34-648-566-203, or via the following email address: info@consolacionegea.com.
The customer may cancel the order without any charge and without giving any reason, and should contact customer service as soon as possible by telephone or whatsapp: +34-648-566-203, or via the following email address:
Data protection
The personal information or data you provide will be processed in accordance with the provisions of the Privacy Policy. By using this website, you consent to the processing of such information and data and declare that all the information or data you provide us with are true and correspond to reality.
Modifications
The OWNER reserves the right to make, without prior notice, the modifications it deems appropriate to the website, being able to change, delete or add both the contents and services provided through the same, as well as the way in which they are presented or located.
Although the OWNER will make its best efforts to keep the information contained in the Web updated and free of errors, but does not offer any guarantee as to its accuracy and up-to-dateness. Neither is the achievement of any specific result or purpose guaranteed, and therefore access to and use of the website is the sole responsibility of users and customers.
Legal action
The OWNER will pursue the breach of these Conditions of Use, as well as any improper use of the Web or its contents, infringements of the rights that correspond to it or its licensors, especially those of Intellectual and Industrial Property, exercising all the actions, civil and criminal, that may correspond to it in Law.
